Microsoft 365 and email
Account administration, email questions, and help with the tools your people use every day.
Managed IT support in Grand Forks
IT help your team won't hesitate to ask for.
You need someone looking after your technology and someone to call when there's a problem. Axiom provides monthly managed IT support built around your business and the people who use your systems.
Onsite and remote support for local Grand Forks-area businesses. Remote managed IT for Fargo and other nonlocal businesses, with any onsite travel arranged separately.
What your arrangement can cover
Managed IT support built around your business.
For many businesses, that means the everyday work an in-house IT person would handle. Others need more help or have a more complicated environment. We agree on the scope with you rather than ask you to fit a preset package.
Security management
Looking after the security needs you want us to manage, with the work defined around your systems and your business.
Servers and updates
Routine server updates and ongoing attention to the systems covered by your monthly arrangement.
Everyday IT help
Someone to call for computer problems, troubleshooting, and the questions that interrupt your team's work.
How pricing works
Monthly pricing that fits the work.
We work out rates per user and per server based on the support you need. An office employee who needs regular assistance may need different coverage than someone working in the field. Your agreed scope matters as much as the headcount.
We bill monthly and give notice before changing your monthly rate. There are no preset tiers to squeeze your business into.
What about work outside the plan?
Your monthly arrangement defines the ongoing work we take care of. We use judgment with occasional extra help. For larger projects beyond that scope, we discuss the work and charges with you before getting started.
Emergency work is billable, but we do not apply a premium emergency rate. Standard support hours are Monday through Friday, 8 a.m. to 5 p.m. Central. Your arrangement defines the support available to your business.
Where we work
Local to Grand Forks. Remote support elsewhere.
Our team is based in Grand Forks. Location matters when you need someone physically at your business, so we work out onsite coverage and travel as part of your arrangement.
Grand Forks-area businesses
Local MSP customers can use onsite and remote support under their agreed plan. We waive separate trip charges for local Grand Forks-area MSP customers.
Fargo and other nonlocal businesses
We can provide remote managed IT support. We do not have a Fargo-based team. If you need an onsite visit outside our local area, travel and pricing are arranged separately. The local trip-charge waiver does not apply.
People who care about your business
Ask questions. Call when something isn't working.
We're a four-person team that wants lasting relationships. You shouldn't have to worry about being talked down to or feel reluctant to ask for IT help. We treat your business with the care we give our own.
We learn how your business operates so we can help you make technology decisions that fit the work you actually do. We also build CORE, our business software, opens in a new tab.
Meet Axiom's co-founders
Seth Dallman
Co-founder
Joseph Hogberg
Co-founder
Start with a conversation.
Tell us what you need and how you handle IT today. Whether you work with another provider, have an in-house person, or handle it yourself, we'll work with you to decide what Axiom should take care of and how to get started.